ABOUT SAMPLESO PRODUCTS
WHAT ARE THEY?
We’re a small & boutique recording and programming group that specialized in making inspiring and unique samples.
Our products deliver more for your investment than you'll find anywhere else, with powerful programming features, user flexibility, unlocked sample content, bonus elements, innovative custom presets, rare instruments and unique audio concoctions.
WHO ARE THEY FOR?
We specifically tailor our libraries to meet the needs of working professionals in the film, television, advertising, video game, recording industries. But whether you’re a seasoned industry veteran or just a beginner, we commit ourselves to bringing all of our clients the same deep quality, outstanding customer service, incredible value and outstanding price points.
HOW DO I USE THEM?
We primarily develop our products for the Native Instruments Kontakt open-format platform,so you'll need the full retail version of Kontakt to use most Sampleso instrument presets.
And of course, you'll need a VST, AU, RTAS or AAX compatible host sequencer, such as Cubase, Nuendo, Sonar, Reaper, Logic, Acid, Presonus One, FL Studio, Ableton Live, or Protools. Kontakt runs as a virtual instrument plugin engine in most major host sequencers. Our libraries are loaded as instruments into Kontakt.
ORDERING
HOW TO ORDER
You can browse through our shop tab in the main navigation bar. When you find an instrument you like and click the “Add To Cart” button on its product page, you'll be taken to our shopping cart page. You can proceed to check out or press the “Continue Shopping” button to continue browsing our website. You'll still see your cart total displayed at the top of each page. When you're ready to check out, just click on that cart link you see at the top of the page to begin the checkout process.
Your personal install zip file and download instructions are delivered to you by email once your transaction has cleared, usually within just a few minutes. In some cases, delivery can take up to an hour, depending on your financial institution. Also be aware that some optional Payment options you can select in Paypal such as bank transfer and e-check may take longer to clear.
Our server will deliver your download email to the same email address that you used to place your order, so please make sure that your email address is accurate and that you don't have spam filter settings that might block the delivery email sent by our automated download server. Paypal users, please make sure that the email address associated to your Paypal account is current and accessible to you.
PAYMENT OPTIONS
We currently offer Paypal Payments only. This system provides convenient, secure and private transaction processing with support for Visa, Master Card, Discover, American Express, Diner's Club and JCB credit cards. Please be aware that some banks and credit card companies may not allow Paypal transactions from overseas, depending on the country you are ordering from and your bank/card provider's online shopping policies.
DISCOUNT CODES
If you have a SAMPLESO discount code that you would like to use during the checkout process, you'll find our Discount Code box near the top of the page when you get to "Step 2" of the checkout process. Then press the "Apply" button to activate your discount. That's also the page where you'll enter your payment information and decide whether to join our mailing list to receive SAMPLESO news, deals and stay up to date with any future updates and upgrade options for your purchase.
MULTI-USER LICENSING DISCOUNTS
The standard license you receive when purchasing items directly through our store only allows for a single user. You can install the library on each computer you own, but you may not in any way share our products with your peers, classmates, coworkers, partners or anyone else.
We do offer very attractive special site licensing and multi-user rates for studios, companies, schools, non-profits and other institutions that have a need for more than one user license. Just send us an email and we'll take care of you.
"OUT OF STOCK" ITEMS AND SPECIAL ORDERS
If you see an “Out Of Stock” message pop up for any item, that can either mean the product is temporarily out of stock as we replenish and updating the code, or that the product is being updated or that it is a new product that hasn't been officially released yet.
SALES / VAT TAXES
We are wholly based in the Isael and all of our products are delivered by direct digital download only. We do not send physical media. We don’t collect sales tax, Value-Added Tax, import/export duties or other domestic or international taxes for Download-Only purchases, as these are classified as non-tangible digital goods.
INVOICES
Once your transaction has been processed, you'll receive an electronic itemized transaction receipt which serves as your printable invoice. If you need an additional pdf invoice for tax or accounting reasons, we recommend CutePDF to allow printing your electronic invoice to a pdf file. We can also send you a pdf copy of your order invoice directly upon request.
3RD PARTY RETAILERS, DISTRIBUTORS AND AFFILIATES
You can also find our products alos at Kontakt Hub,. If you are purchasing from any 3rd party retailer, please see their pricing, store policies and delivery guidelines. If you find our products in another store listed for a lower retail price, we'll beat that price by 53%. However, be aware that this does not apply in the case of any unauthorised store selling counterfeit or pirated copies of our products, "OEM" dealers, Ebay listings or Craiglists ads, as those are all unauthorised outlets and any products purchased from them are either fraudulent or pirated. Please Email Us us with any questions about 3rd party retailers.
UPDATES AND UPGRADES
Because we love each and every one of our instruments and consider them our own personal works of art, we make sure that none of them are ever left collecting dust. We try to update each product about once in a while whenever possible, we try to offer updates for free. Once in awhile, we'll add a significant amount of new material and features to a product that requires us to charge a bit for the upgrade, but we do our very best to keep the cost of such upgrades and add-ons as low as we can. If you'd like to receive update and upgrade news for your products, make sure to click the "SUBSCRIBE" button at the home page option box on the checkout page before completing your purchase.
HOURS OF OPERATION
Our automated servers are open 24 hours a day, 7 days a week. When you order, your transaction is automatically processed and your download is delivered via email to the original email address that was used to place your order. This process usually takes just a few minutes, but in some cases can take up to an hour, depending on the payment method you choose and how quickly the transaction clears.
Always feel free to chat with us using our Drift chat ballon on the side.
EDUCATIONAL DISCOUNTS
If you're a student or teacher at an accredited educational institution, we can offer you a 20% educational discount on all of our libraries and bundles. The discount can be used during most sales and events, but may not be combined with other discount codes or coupons.
To sign up for our educational discount program, just send us an email here. A valid student or faculty ID or other proof of enrolment status is required. Please Email Us for details, terms and conditions.